The Managing Director of Thompson & Bryan, Paul Lawrence, is often asked by the insurance press to make comment or give an opinion on claims related matters that arise from time to time.
Recently Modern Claims Manager magazine asked if he would expand on some of the more contentious issues that his team at Thompson & Bryan encounter.
The first article relates to the FCA’s announcement that it plans to investigate commercial claims handling. This caused quite a stir in the claims community but Paul is broadly in favour.
Reputations are at stake and as he points out, claims should be seen as an opportunity to create lifetime relationships with policyholders.
You can read the article in full by following this link
